Production Support Specialist

Job Title
Production Support Specialist.
Location
Crystal City, VA
Job Posted
March 26, 2019
Job Term
Permanent .
Number of Positions
3.
Industry Type
Information Technology.
Job Description:

Required Skills:

  • Provide Tier III support to software applications for the Bureau of Consular Affairs, U.S. Department of State
  • Liaise with Tier I and II groups
  • Prioritize and resolve issues quickly
  • Use BMC Remedy Action Request System 8.1 to track tickets
  • Use Toad of Oracle to: write SQL queries and analyze tables / grants/ functions/procedures/ packages /triggers
  • Provide technical validation for knowledgebase articles
  • Determine reoccurring issues within the various CA applications and participate in problem management activities and release planning
  • Create Standard Operating Procedures for other groups to help with their knowledge of the application and help decrease the time needed to resolve issue.
  • Shows initiative to continuously improve production support team processes

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