Production Support Specialist
Production Support Specialist.
Crystal City, VA
March 26, 2019
Number of Positions
- Provide Tier III support to software applications for the Bureau of Consular Affairs, U.S. Department of State
- Liaise with Tier I and II groups
- Prioritize and resolve issues quickly
- Use BMC Remedy Action Request System 8.1 to track tickets
- Use Toad of Oracle to: write SQL queries and analyze tables / grants/ functions/procedures/ packages /triggers
- Provide technical validation for knowledgebase articles
- Determine reoccurring issues within the various CA applications and participate in problem management activities and release planning
- Create Standard Operating Procedures for other groups to help with their knowledge of the application and help decrease the time needed to resolve issue.
- Shows initiative to continuously improve production support team processes