Help Desk Support
Intellect Solutions understands the help desk function is not just about people logging incidents. Our Global Service Desk integrates people, products and processes for speedy incident resolution, improved end-user productivity, and optimal service quality. Intellect Solutions offers productive solutions that enable organizations to reduce costs and add value by improving the effectiveness of operations to enhance the quality and quantity of work performance. Technical problems can disrupt an otherwise efficient operation, and can be compounded when there is no dedicated support available. That’s where Intellect Solutions comes in. We provide customers with 24/7 on-call support to troubleshoot issues, manage data backup and recovery, and provide installation and upgrade assistance. We establish operational plans detailing helpdesk procedures and policies, and recommendations for management software solutions based on industry best practices, and processes for tracking and codifying reoccurring issues for global response within customer operations. Further, Intellect Solutions performs software system maintenance including site monitoring/analyses, system upgrades and enhancements, lifecycle maintenance and support, inventory software applications, and associated documentation such as licenses. We also maintain current operational capabilities of systems to ensure daily reliability.